Onsite Association Manager
We are looking to hire an experienced property manager with for a high end condo in South Pasadena.
The On-Site association manager (the “Manager”) shall be a licensed community association manager (LCAM) in accordance with the laws of the state of Florida. The Manager will be responsible for the On-Site management of a single association, master association or master association with multiple sub-associations. The Manager shall be accountable to the board of directors at each association and shall report to the board president and the management company as it relates to operational matters. The board president may delegate this supervisory responsibility to another board member from time to time as circumstances dictate.
Knowledge, Skills, and Abilities
- Working knowledge pertaining to the statutes for the type of assigned Condominium or Home Owner Association.
- Excellent written and verbal communication skills.
- Ability to multitask and manage priorities in an efficient and accurate manner.
- Strong task and time management.
- Innovation and problem recognition and resolution abilities.
- Strong initiative.
- Ability to think critically and make independent decisions based on sound judgment.
- Ability to work effectively and professionally with a diverse range of both internal and external contacts.
- Demonstrate positive, respectful and professional demeanor and dress.
- Project management and leadership skills.
- High standard for customer service.
- Proficient in Microsoft Office Applications.
Physical Demands in accordance with the requirement of the ADA as:
Standing – 25% of the time
Walking – 25% of the time
Sitting – 50% of the time
- Body Movements: Lifting and exerting force is required up to 35 pounds.
- Senses: Vision – Close Vision and the ability to Adjust Focus. Hearing – Ability to hear sufficient to converse in person and on the phone.
- Mental Requirements: Fluency in the English Language (read, write, and speak) is required as the overwhelming majority of customers, vendors, and employees communicate only in that language. The mechanical abilities requirements of this position include the use and operation of office equipment and machines, including computers and printers. The ability to perceive spatial relationships is a very minor requirement.
- Educational requirements: High School Graduate with some college course work, including courses in business (work experience may be substituted for the courses in management) is required. Environmental conditions of the Administrative Assistant are general office conditions. LCAM license required.
- Must have 3-5 years of Onsite Property Management experience.
SUPERVISORY RESPONSIBILITIES: Supervises all on-site maintenance and other personnel, as necessary.
- Responsible for hiring, training, supervising, developing and terminating all personnel (maintenance, janitorial and administrative) with Board approval.
- Conduct staff meetings as needed to inform employees of new policies, procedures or scheduled events.
- Evaluate the job performance of employees no less than annually and recommend compensation adjustments to the Board. Provide Regional Manager and Human Resources a copy of the job performances for the personnel file.
- Approve employee’s vacation request ensuring the association has adequate coverage.
- Provide payroll time-sheets to the designated payroll person in the Regional Office for all employees on Wednesday of each pay week. The date payroll is due may change due to holidays.
RESPONSIBILITIES AND DUTIES:
- Acquire and maintain a full working knowledge of all applicable State and Federal Regulation pertaining to common interest communities and of the governing documents of each assigned Association.
- Develop and maintain a professional relationship with the Board of Directors for your assigned Association. Encourage Board to participate in Board Training Sessions offered by Management Company.
- Facilitate long-term planning for the Association and refine, as required.
- If applicable, coordinate security matters with the Board of Directors; supervise and direct the contractor providing security services to the Association.
- Facilitate, post notices and attend Board and Membership meetings. Assist the Board with the annual meeting and oversee the annual election of Board members.
- Assist with committee notices and correspondence. Attend committee meetings as requested by the Board.
- Enforce use restrictions and regulations of Association and related facilities.
- Attend all management company training classes, meetings, and seminars as requested. Be proactive and suggest improvements or organizational tools that will save time and money. Anticipate the needs of the association and of the management company.
- Understand the Association documents and requirements of the Association. Utilize the Association attorney for interpreting documents when the documents are not clear and concise.
- Review and understand the management agreement of the Association paying particular attention to the manager’s responsibilities. Track and report the association’s additional services that result in additional billing. All management agreements are not the same.
Administrative and Fiscal
- Assist the Board of Directors preparing the annual budgets. Review budgets and evaluate ways to improve service and/or reduce expenses while maintaining the same level of service.
- Ensure timely and accurate preparation of various weekly, monthly, quarterly, and annual reports. This includes Not-for-Profit reports due annually for all Associations. Division Fees are also due annually for Condominiums. Notify your Regional Manager or Supervising Manager when these items are complete.
- Verify year-end financial reporting requirements are being met. Determine if the Association is required to have a Compilation, Review or Audit done on a yearly basis by an outside CPA firm. Work with and report to CA Accounting any bids needed and return signed engagement letters to accounting.
- Coordinate with Accounting to obtain tax returns and have Board Officer sign and then return to Accounting to send to the IRS.
- Prepare and oversee the mailing of meeting notices in accordance with Florida Statutes and the Association’s governing documents. Ensure notices are posted on the property.
- Review monthly financial statements and research any unusual fluctuations or variances. Assist the Board and management company in the management of operating and reserve cash balances. Understand monthly financial statement and be prepared to present and discuss at the Board meeting.
- Coordinate collection matters with the management company and the Association’s attorney.
- Coordinate the sales and lease application process for new residents and provide a welcome package if applicable. Provide rules and regulations to new residents and assist with orientation of new owners.
- Prepare manager’s report for each Board of Directors Meeting to include the current management company content standards. Provide Board meeting package and distribute to Board members not less than 3 days in advance of the meeting. Upload Board packages, agendas to the webpage.
- Provide periodic updates to the Board of Directors and/or Committees, weekly or bi-monthly, regarding status and any outstanding items that may require Board direction or action to be taken.
- Monitor and maintain the Association webpage so that all information on the webpage is current. Update the work order and violation reports for each Association with the status and outcome and copy Board Members when applicable. Promote the Association’s webpage with the Board and Owners.
- Respond to unit owner inquiries and assist unit owners as deemed appropriate in a professional and timely manner.
- Respond and coordinate record inspection requests, verify the acknowledgment of the request is sent to the owner as per the statutory requirements.
- Furnish the association with valid copies of worker’s compensation, liability insurance coverage, and executed written contract, proof of permit, if necessary, for any contractor prior to engaging it to perform work for any property managed by the management company. Request insurance summary from Insurance Agent and provide to Board.
- Maintain up to date records of all procedure tasks relating to your community. Verify hurricane and other disaster procedures are in place, communicated and understood by your Maintenance and Administrative staff as well as the Board.
- Coordinate all matters involved with the placement and renewal of insurance as authorized by the Board. Submits claims to the insurance companies when necessary.
- Facilitate upkeep of residential files and association records, legal documents, property deeds, construction plans, member rosters, contracts, annual reports, meeting minutes, and all other relevant records.
- Insure the membership meeting information is reviewed and properly filed in the association’s file after the membership meeting.
- Update the 3rd party system that provides lender questionnaire, budgets, frequently asked questions (FAQ’s), etc. Refer real estate agents, title companies and lenders to this site as deemed appropriate.
- Review, approve and code all invoices for payment by the management company’s accounting department. Verify cash balance is sufficient prior to the approval of invoices. Insure invoices have not already been paid and the product/service on the invoices has been requested prior to approving the invoice. Review the invoice for any charge out of the ordinary or a significant increase, such as in the case of utility bills. Arrange for checks to be signed by a Board member and a management company representative prior to mailing payment to vendors on a weekly basis if applicable. Insure all the renewal of all applicable permits; pool, elevator, etc on a yearly basis.
- Maintain contract summary and notify the association of upcoming contract renewals and assist the board in contract negotiations.
- Maintain associations “info sheet” and that current information is uploaded to the webpage and insure that association records are maintained on the server and not on the manager’s desktop.
- Coordinate all matters regarding the access control system and the surveillance system (if applicable).
- Coordinate legal matters with the Association’s attorney as authorized by the Board.
- Obtain bids for services or renovation when necessary and present bids to the Board for approval. Create a bid specification chart summarizing the key items in the Request for Proposal (RFP) to provide the Board a quick reference of the bids when presenting the bids to the Board. Arrange for contracts to be signed by a Board member. As a reminder, the manager does not sign contracts.
- Manage the Association office to include proper organization of files and records and proper operation of office equipment. Approve all purchases of office and maintenance supplies if applicable.
- Evaluate and oversee statute and association governing the document compliance process.
- Conduct property inspections on a regular basis as specified in the association’s management contract and issue work orders as deemed appropriate. Monitor work orders through the completion of the work required.
- Review all contractual services annually and/or as needed
- Manage vendors to include contracting, observing, procedure adherence, and evaluation.
- Ensure that all procedures are being adhered to for vendors, contractors, service requests, and maintenance form logs needed, review all on-site contract work.
Job Type: Full-time
Pay: $80,000.00 – $85,000.00 per year
- 401(k) Matching
- Dental Insurance
- Disability Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- Retirement Plan
- Vision Insurance
- 8 Hour Shift
- Monday to Friday
- Onsite Management: 3 years (Required)
- United States (Required)
- One location
This Company Describes Its Culture as:
- Detail-oriented — quality and precision-focused
- Innovative — innovative and risk-taking
- Outcome-oriented — results-focused with strong performance culture
- Stable — traditional, stable, strong processes
- People-oriented — supportive and fairness-focused
- Team-oriented — cooperative and collaborative
- Waiting period may apply
- Only full-time employees eligible