Maintenance Coordinator – Graystone Property Management, LLC (Tampa)

Maintenance Coordinator

The Maintenance Coordinator is involved in receiving, scheduling and management of maintenance requests relating to all resident move-in/out activities with vendors, residents and supporting field Maintenance Management teams.


  • Responsible for the entire lifecycle of resident move-in/out priority maintenance requests for occupied and vacant single-family homes
  • Receive maintenance tickets via proprietary management platform and coordinate communication & scheduling with the resident & vendor to produce an estimate for resolution. This includes managing the urgency/priority level of the request.
  • Assessing estimates (with field Maintenance Manager where available) to ensure that scope and price are appropriate for the issue and at times determine alternative strategies to resolve the request.
  • Routinely communicate between residents, vendors, property management to ensure tickets and work orders are completed timely
  • Ensure all communication (verbal and written) with Residents and owners maintain a professional level of customer service
  • Verifies compliance with all county and local regulations and HOA guidelines
  • Review all vendor invoicing for accuracy prior to submission to accounting for payment
  • Acting as a“floating” support for vendors
  • May have to participate in after-hours emergency phone rotation

Job Requirements

  • 2+ years of experience with operations and maintenance in resident, multi-family, or military housing; or experience with construction management, construction, and repair; or equivalent work experience as a residential construction superintendent
  • Experience responding to customer emails
  • High level of accuracy and attention to detail
  • Strong problem-solving skills and data analysis abilities
  • Able to prioritize and multi-task in a fast-paced environment
  • Adaptable to feedback and requested changes
  • Excellent interpersonal skills, genuinely friendly and approachable
  • Strong customer service skills
  • Honest, ethical and handles things in a confidential manner
  • Proficient with Internet applications
  • High School diploma
  • At least 2 years of maintenance experience is desired

Job Type: Full-time

Salary: $30,000.00 to $40,000.00 /year


  • relevant: 2 years (Required)


  • Spanish, English (Required)

Additional Compensation:

  • Bonuses

Work Location:

  • One location


  • Paid time off

Pay Frequency:

  • Bi weekly or Twice monthly

This Job Is:

  • A job for which all ages, including older job seekers, are encouraged to apply
  • A job for which people with disabilities are encouraged to apply
  • Open to applicants who do not have a high school diploma/GED