Leasing Specialist – Highmark Residential (Tampa)

Purpose: The Leasing Specialist is responsible for effectively implementing the leasing and marketing program, promoting the positive image of the apartment community and to assist management with resident programs and retention.


  • High School education or equivalent
  • Professional verbal and written communication skills
  • Mathematical skills (high school level) in order to calculate pro-rations
  • Competent ability with personal computer – Microsoft Office, Internet
  • Customer service and/or sales experience required
  • Ability to work a flexible schedule to include weekends, evenings, and holidays
  • Must possess valid driver’s license

Essential functions include (but are not limited to):

  • Maintains a detailed knowledge of the apartment community, amenities and surrounding neighborhood
  • Handles all aspects of leasing apartments, including greeting prospective residents, touring the community, closing the sale, processing applications in a timely manner, typing leases, following up with prospects, obtains signatures for completion of leases/paperwork prior to move-in
  • Consistently documents prospect phone and email contacts; accurately completes the market survey
  • Maintains an acceptable closing ratio based on current property expectations
  • Provides a daily inspection of show apartments, model appearance and sparkle all open units daily
  • Replies to email leads and PSI reservations within 4 (four) hours of receiving
  • Shopping scores are consistently acceptable
  • Ensure that all residents are providing renter’s insurance information upon leasing
  • Collects and secures rental payments
  • Produces reports in a timely, accurate and complete manner, including the monthly market survey
  • Assist in Craigslist marketing: monitors the accuracy of advertisements and takes appropriate action to correct; accurately and consistently documents traffic marketing sources; assists in leasing events and promotions
  • Maintains working knowledge of Fair housing laws, rules and regulations concerning apartment leasing and management
  • Adheres to company key policy
  • Maintains organized community office files
  • Handles or assists in the receiving, recording, preparation and follow up of service requests
  • Assists in the inspections of vacant apartments and takes appropriate action to prepare them for leasing
  • Promotes resident retention by assisting with the renewal program
  • Performs daily inspection of common areas and community amenities including patios/balconies
  • Maintains acceptable Satisfact score
  • Reports any observed maintenance problems
  • Must assist and attend resident functions
  • Must stay informed and comply with all policies and procedures as outlines in the Operations Manual
  • Must adhere to and comply with the company safety policies and rules and utilize safety equipment, as required
  • Must always be courteous and helpful to residents, prospective residents and co-workers
  • Must have reliable transportation in order to conduct market surveys, attend meetings, visit area businesses, purchase and pick up supplies for resident and community functions
  • Must have mode of communication in which to be contacted at home and to respond in cases of emergency
  • Must be available for overtime, weekend, holiday and evening work
  • Must be willing to be assigned to other Highmark managed communities as needed
  • Performs other duties as assigned by Community Director
  • Travel and overnight stays are required



  • High School or better in Mathematics

Licenses & Certifications


  • Drivers License