Customer Service Rep / Property Management – Invitation Homes (Tampa)

Invitation Homes

$17 an hour
Job Summary

Invitation Homes is a leading owner and operator of single-family homes for lease, offering residents high-quality homes in desirable neighborhoods across America. With over 80,000 homes for lease in 17 markets across the country, Invitation Homes is meeting changing lifestyle demands by providing residents access to updated homes with features they value, such as close proximity to jobs and access to good schools. Our mission, “Together with you, we make a house a home,” reflects our commitment to high-touch service that continuously enhances residents’ living experiences and provides homes where individuals and families can thrive.

If you’re passionate about working among the best in real estate, aspire to grow your career, and want to be a part of a company that is pioneering an entire new industry, we’d love to talk to you. Invitation Homes has opportunities that will challenge and reward you. We offer highly competitive compensation and benefits, including health, dental, vision and life insurance, three weeks of paid time off annually, paid holidays and a 401 (k) with company match.

Invitation Homes is a best-in-class company, recently receiving the National Real Estate Investor Property Management Innovation award. Additionally, the company’s public offering in February 2017 was the second largest Real Estate Investment Trust (REIT) public offering in history.

We are dedicated to genuine care – of our residents and associates. Whether you’re looking for a front-line position in one of our regional offices or a support or management position in our Dallas headquarters, we’re seeking talented, enthusiastic and hardworking people for our team.

Position Summary:

The primary function of this position is to provide high level customer service to clients in a high call volume environment. The CSR takes client calls and forwards appropriate calls to the Property Manager if necessary. May enter resident applications into property management system and assist Property Manager as needed. This position will report directly to the Property Manager.

Responsibilities and Duties

  • Create and maintain a high service, customer-focused environment. Greet and assist walk-in residents and/or prospective residents and answer incoming phone calls in a polite and assisting manner
  • Collect, organize, open mail daily and deliver to appropriate party
  • Assist Property Manager in verifying move-out inspections are complete and ready for turn
  • Accept & process resident rent payments and forward to Property Manager
  • Document service requests from residents and forward requests to Service Manager in a timely manner
  • Assist manager in verifying that all invoices are in property management system
  • Assist in follow up of invoicing status and postings
  • Assist manager in the determination process of HOA Violation statuses
  • Prepare leasing documents in support of leasing team

Qualifications and Skills

Skills and Abilities:

  • Ability to work well under pressure
  • Possess strong communication and problem solving skills
  • Excellent organizational skills
  • Strong communication skills, both verbal and written
  • Ability to write clear and concise correspondence
  • Work collaboratively with team members

Minimum Qualifications:

  • High school or GED
  • Minimum 2 years of administrative experience in Property Management and/or training, or equivalent combination of education and experience
  • Knowledge of maintenance/construction terms and pricing
  • Intermediate proficiency in MS Word, Excel, Outlook and Adobe
  • Previous experience using property management software

Work Environment & Physical Requirements : The work environment characteristics and physical requirements described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements : This position will spend long hours sitting and using office equipment and computers which can cause muscle strain. The position may also have to do some light lifting of supplies and materials from time to time, up to and including 20 lbs. The position requires talking, expressing or exchanging ideas by means of the spoken and written word to impart information to clients or to the public, and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.

Environmental Conditions : The office may be a busy environment. This position may have to manage a number of projects at one time, and may be interrupted frequently to meet the needs and requests of internal and external customers. The environment may be busy and/or noisy and the incumbent will need excellent organizational, time, and stress management skills to complete the required tasks.

Sensory Demands : Sensory demands include use of the computer, which may cause eyestrain and occasional headaches along with hand/wrist strains from using computer keyboard and mouse.

Mental Demands : This position will manage a number of requests, job requirements and projects concurrently. Stress may be caused by the need to complete tasks within tight deadlines.

Vision : See in the normal visual range, with correction if needed.

Hearing : Hear in the normal audio range, with correction if needed.

Invitation Homes is an Equal Opportunity Employer.

Job Type: Full-time

Salary: $17.00 /hour

Required education:

  • High school or equivalent

Required experience: