Assistant General Manager – Woodspring Suites (Brandon)

$30,000 – $35,000 a year
Outgoing. Energetic. Leader.

You will partner with the General Manager to achieve a highly productive team capable of exceeding revenue expectations while exceeding operational and resident service standards.

Our most successful Assistant General Managers are able to co-pilot a multi-million dollar operation. You will be instrumental in creating a high energy, positive environment with highly-productive work habits for your team and a warm, inviting atmosphere for guests. You must enjoy recruiting, orienting, training, and counseling a team of 5-8 with the ability to both give and receive direction well.

Performance based culture – We work hard and we play hard – respecting the balance between personal life and work life. We offer equal opportunity and advancement based on merit – operating with a small efficient team of hospitality professionals.

Compensation includes base pay plus monthly, quarterly and yearly bonuses.

Bi-lingual applicants are preferred, but not necessary.

EOE; empresa no discriminatorio

Essential Functions:

  • This is a 45 hour a week leadership position. Working hours are typically Monday – Wednesday 2:00 P.M. – 11:00 P.M. Saturday and Sunday 7:00 A.M – 4:00 P.M.

(Days and hours may vary if something comes up)

*All items below are done alongside the General Manager.

  • Develop, administer and control the property revenue and expense budgets to include monthly inventories, order and receive goods.
  • Review and approve the property payroll.
  • Review and approve transmittals and other front office paperwork and reports.
  • Maintain relationships with vendors.
  • Facilitate lead management processes within the property and complete sales and marketing objectives each week.
  • Ensure leads are actively managed and followed up on.
  • Review studio inventory management to ensure maximization of studio revenue.
  • Suggest/sell amenities, products and services in order to accommodate guest’s needs and increase revenues.
  • Interview and hire office, housekeeping and maintenance team members.
  • Ensure proper selection, training, counseling and motivation of all team members.
  • Conduct all hourly personnel performance appraisals.
  • Review all hourly team member disciplinary procedures and documentation. Follow progressive discipline steps, up to and including termination, to correct team member performance deficiencies.
  • Ensure team member attitude of attentiveness.
  • Meet with and solicit comments from residents on a regular basis to determine their level of satisfaction with resident services and facilities.
  • Monitor results of resident comment cards. Take appropriate corrective actions on a timely basis.
  • Respond and follow up on all written resident complaints. Ensure resident satisfaction with resolution of the complaint or problem.
  • Suggest improvements to operations and increase profitability.
  • Inspect studios daily according to quality standards for cleanliness and proper preventative maintenance.
  • Know and train others on property emergency procedures.
  • Ensure all team members are trained to act according to procedure, in the event of an emergency or accident at the property.
  • Ensure a viable key control program is in place in all property departments, with documentation.
  • Follow appropriate cash control procedures.
  • Make daily bank deposits.
  • Ensure the security needs of the property and residents are met.
  • Respond to requests from immediate supervisor. Follow-up with immediate supervisor on a regular basis.
  • Review daily front office procedures and assure proper transmission of all necessary information to the HMC Corporate Office.
  • Ensure proper uniform standards are followed throughout departments.
  • Familiarize yourself with area attractions and services in order to accommodate resident’s needs.
  • Fold laundry
  • Complete 4DX, staffing productivity, and labor tracker.

Qualifications:

  • One-year experience in hotel management including Front Desk (phones and transactions, sales, guest issues, managing staff, hiring & firing) and back of house operations (preventative maintenance, repairs, room inspections)
  • Excellent team-building and communication abilities
  • Must be able to both give and receive direction well
  • Requires own vehicle

Physical:

  • Standing for prolonged periods
  • Repetitive stair-climbing
  • Kneeling and/or squatting
  • Climbing ladders
  • Lifting 20 lbs over head
  • Pushing and pulling 20 lbs

Job Type: Full-time

Salary: $30,000.00 to $35,000.00 /year

Required experience: