Administrative Assistant – Gershman Mortgage (Tampa)

About Gershman Mortgage Our company was founded in St. Louis, Missouri over 60 years ago. We have offices in six states and continue to expand our presence. Gershman Mortgage is also one of the only independently owned mortgage companies’ nationwide offering residential, multifamily apartment and healthcare facility financing. We are strongly capitalized and run by a senior management team that has a hands-on approach with direct involvement in day-to-day operations. Our founding principles of expert knowledge and unmatched service remain the hallmark of our business. About the Position The Lending Executive Assistant provides administrative support for the Mortgage Loan Team, assist in processes such as preparing and creating reports, organizing and preparing for meetings, taking notes at meetings, help prepare policies and procedures, maintain production of the Branch. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Essential Functions

    • Support the mortgage lending team as a main backup contact person for external clients & vendors
    • Assist in researching special projects and preparing reports
    • Coordinate marketing and events
    • Attend mortgage meetings and assist with taking notes, follow up emails and scheduling meetings.
    • Assist secondary marketing, sales, operations as needed
    • Assumes additional responsibilities as necessary for the growth and support of the Branch
    • Protect Company’s reputation and image by maintaining Borrower confidence, deliver a high level of customer service and by keeping mortgage loan information confidential

Competencies

    • Able to adhere to a work schedule including prompt and regular attendance including availability to work overtime occasionally
    • Excellent communication (verbal & written) and analytical thinking skills, customer service driven, and open to learning new ideas & new approaches to everyday issues – all in the effort to meet the clients expectations whilst staying within the integrity of our business
    • Exhibit and practice professional and courteous behavior while interacting with both internal and external customers & ability to respond effectively to the sensitive inquiries including complaints of clients
    • Comfortable in fast-paced, deadline driven, constantly changing work environment often on a tight schedule
    • Extensive computer aptitude to include: excel, word, graphics, charts

Required Education and Experience

    • Two years college preferred or equivalent work experience

Preferred Education and Experience

    • NMLS License preferred
    • Prior experience with Encompass Loan Origination Software System a plus

Work

    Environment

         This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

    Physical Demands

         The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

    AAP/EEO Statement

         Gershman Mortgage is an Equal Opportunity/Affirmative Action employer. Gershman’s continuing policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs and all other terms and conditions of employment as provided by law.

    Other Duties

       Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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