Housing Services Coordinator / Housing and Residential Education – University of South Florida (Tampa)

University of South Florida
$38,000 a year
Position Details

Department Number/Name: 0-0435-000 / Housing & Residential Education

College Division: Business and Finance

Salary Plan: Administrative

Job Code/Title: 9427 / Student Programs Coord

Hiring Salary: $38,000 annual

Position Number: 00021696


USF Tampa’s Department of Housing & Residential Education consists of three units: Operations & Outreach, Facilities & Maintenance, and Budget & Finance. Our team has over 120 fulltime staff members and employs approximately 300 student staff members. Together, along with our partners in Residential Education, we strive to provide a positive residential experience for over 6,400 residents, making Housing & Residential Education The Best Place To Live. The Best Place to Work. The Best Place to Learn. Housing & Residential Education operates 60 residential buildings which comprises approximately 1.75 million square feet of residential, dining, recreation, and administrative space. The department is currently finalizing the construction of 2100 new beds in a residential village, complete with dining and recreational facilities and making it Florida’s largest student housing partnership. In addition, Housing & Residential Education hosted the prestigious ACUHO-I’s James C. Grimm National Housing Training Institute (NHTI) in the summers of 2016 – 2018 and was the 2017 ACUHO-I Presidential Service Award recipient.


The Housing Services Coordinator works closely with staff members in Housing & Residential Education and other campus partners to manage the departments 24-hour desks, currently serving over 6,000 on-campus students. The Housing Services Coordinator will be an integral part of Housing & Residential Education’s expansion of 24-hour desk services as the department opens a new residential village. This position has primary responsibility for key and card management; student staff supervision and on-going training and development; compliance with safety and security protocols; on-call response; and implementation of strategic operational efficiencies. The Housing Services Coordinator will manage 100+ student Desk Clerks and will report to the Housing Services Manager. This position will be responsible for the day shift (8am – 5pm, Monday – Friday) of Housing & Residential Education’s 24-hour desk operations. Hours may vary depending on departmental needs such as Grand Opening, transition days, hall closing, etc. The incumbent will serve in a rotational, on-call role with other Housing Services team members.


Oversee the operation of Housing & Residential Education’s 24-hour desks in coordination with other full-time Housing Services staff members.
Process lock changes and assess costs to student accounts.

Develop an understanding of Housing & Residential Education’s systems, including KeyTrak, Residential Management System (RMS)/Mercury, SqBx, SubItUp, and CCURE 9000. Create user trainings and document procedures for students and staff.

Provide troubleshooting support for Housing & Residential Education’s key and ID card management systems.

Assist inquirers (i.e., residents, parents, etc.) with questions and use problem-solving skills to propose solutions and direct inquirers to the appropriate resources.

Participate in all openings, closings, and transition periods, including reserving, setting up/breaking down, and staffing check-in/out locations, preparing keys and card access, and assisting with parent, student, and campus partner questions and concerns.

Assist, as needed, with camps/conferences, guest housing, and overnight orientation check-ins/outs.

Supervising student staff and assisting with recruitment, selection, training, and evaluation of 100+ student employees
Develop and maintain processes and procedures for successful desk operations; communicate these processes and protocols to the appropriate departmental staff, as necessary.

Serve in an on-call capacity to address after-hours inquiries from Housing Services staff and other Housing & Residential Education staff members; participate in an on-call duty rotation with alternating weekend responsibilities.

Audit compliance and management of key and card access protocols, procedures, and systems.



This position requires a Bachelor’s degree, with at least one year of experience in student/affairs/student personnel position; or a Master’s degree in Higher Education, College Student Personnel, or Sports Recreation Administration. Work experience may not be substituted for the Bachelor degree requirement for this position.


The preferred qualifications include a Master’s Degree in Higher Education Administration, MBA, Hospitality, or related field from a regionally accredited university/college and three years of related experience of University Student Housing or Student Affairs experience.


Strong collaboration skills.
Experience working with diverse populations.
Excellent verbal and written communication skills, including interpersonal communication and public speaking.
Excellent customer service skills, which includes independent problem solving.
Able to respond to multiple requests in a fast paced environment.
Able to take initiative and work independently within specified time constraints while demonstrating sound judgment and decision making skills.
Proficient with all aspects of Microsoft Office.
Knowledge of standard operating procedures for residence hall facilities.
Ability to participate in long and short range planning processes.
Ability to set goals and strive for continuous improvement.

Information for Applicants

This position is subject to a Level 2 criminal background check.

Must submit 3 professional references with contact information.

Job Opening Number 17915

Posting Date 08/10/2018

Posting End Date 08/24/2018

Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above. YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.

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Equal Employment Opportunity

USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace.

Work Location-Campus map and location overview: USF – Tampa Campus
About USF

The University of South Florida System is a high-impact, global research system dedicated to student success. The USF System includes three institutions: USF; USF St. Petersburg; and USF Sarasota-Manatee. The institutions are separately accredited by the Commission on Colleges of the Southern Association of Colleges and Schools. All institutions have distinct missions and their own detailed strategic plans. Serving over 48,000 students, the USF System has an annual budget of $1.6 billion and an annual economic impact of $4.4 billion. USF is a member of the American Athletic Conference.

Working at USF

With more than 16,000 employees in the USF System, the University of South Florida is one of the largest employers in the Tampa Bay region. At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees. We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.

To learn more about working at USF please visit: Work Here. Learn Here. Grow Here.